


You may also find that reinstalling the application can resolve the problem. You may find that you can log in successfully from another device. If this is happening, you will see the error message, “Sorry, but we’re having trouble signing you in.” This can cause frustration amongst users who try to use the application only to be greeted with error message, preventing them from accessing crucial meetings. However, once the MFA is approved the user still can’t log in to Teams and their verification or access is either refused or denied. They are asked to verify their login information via a method called multi-factor authentication (MFA) which asks for another form of login access such as an SMS or through email. This problem occurs when users try to access Microsoft Teams. More information on whats causes error “Sorry, but we’re having trouble signing you in”: Microsoft Teams This is why the login access is refused and you are presented with this error. Sometimes this data may be incorrect and therefore it can’t verify you as the user. Microsoft Teams optimizes the sign-in process by storing the data for login details, and using this to verify credentials. This issue is primarily caused by using cached sign-in data.

We’ve also created an awesome video that walks you through fixing the “Sorry, but we’re having trouble signing you in” error.
